Garmin mentioned Saturday that consumer knowledge from the corporate’s smartwatch and GPS providers — offline since Thursday — has not been compromised, regardless of fears of a ransomware assault.
“Garmin has no indication that this outage has affected your knowledge, together with exercise, cost or different private info,” the corporate mentioned on its web site.
It added: “Though Garmin Join will not be accessible in the course of the outage, exercise and well being and wellness knowledge collected from Garmin gadgets in the course of the outage is saved on the system and can seem in Garmin Join as soon as the person syncs their system.”
Garmin Join is a well being and health tracker.
The group, primarily based in Olathe, Kansas, mentioned it was working to revive service as rapidly as potential.
Whereas Garmin has but to clarify the nature of the outage, specialised websites have speculated that the corporate fell sufferer to a so-called ransomware assault, by which hackers block a sufferer’s entry to its personal knowledge until a ransom is paid.
The corporate’s Garmin Pilot utility, utilized by pilots to plan flights, has additionally been blocked, as has the flyGarmin aviation database service.
The outage has affected Garmin’s name facilities, that means the group is unable to answer clients’ telephone calls, emails or on-line chats.
Specialised web site ZDNet reported that after the incident started early Thursday, “a number of Garmin workers took to social media to share particulars concerning the assault, all calling it a ransomware assault.”
It added: “ZDNet has interviewed a number of and confirmed their claims.”