New e-commerce rules to strengthen consumer rights – Times of India: BENGALURU: Buyers can count on their life to get simpler with the new Client Safety Guidelines of 2020 for e-commerce which says platforms cannot cost cancellation charges if a shopper chooses to cancel an order after confirming the acquisition.

New e-commerce rules to strengthen consumer rights – Times of India

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In any other case, e-tailers also needs to pay related fees, in the event that they cancel the acquisition order unilaterally for any purpose, based on the brand new pointers, anticipated to be notified this week by a gazette notification.
In line with e-commerce executives, it will give ‘better-defined’ authorized energy to customers to go to court docket in case of disputes associated to e-commerce, together with on counterfeit merchandise.
The brand new proposals additionally make clear on liabilities of the platform in a market mannequin and in stock mannequin. In a market mannequin, third-party sellers listing and promote items whereas within the stock mannequin, the platform shares items and promote on-line.
“Any stock e-commerce entity which explicitly or implicitly vouches for the authenticity of the products or companies offered by it, or ensures that such items or companies are genuine, shall bear acceptable legal responsibility in any motion associated to the authenticity of such good or service,” it stated. The Client Safety Guidelines for e-commerce is a part of the Client Safety Act 2019, which got here to impact on Monday.
Amongst different measures to strengthen shopper rights, each e-tailers and their sellers must appoint grievance officers to deal with any complaints. Business executives stated this may be an extra burden on small sellers. “The modifications give extra energy to customers. As soon as notified, you’ll have a better-defined legislation to air your grievances however for every vendor to nominate such an officer could be a tough problem,” a senior government stated.
Much like {the marketplace}, the sellers also needs to not refuse to take again items, discontinue companies or cease refunds if the merchandise are discovered to be pretend, faulty, delivered late or look completely different from description on the platform. E-tailers can also’t bundle up merchandise with pre-ticked checkboxes on sure merchandise with out shopper consent and in addition situation a receipt of shopper criticism inside 48 hours of it being raised.
The proposals additional stated product costs shouldn’t be manipulated by e-tailers, they usually present the nation of origin. Particulars like identify, deal with, contact info of each –marketplace and sellers-should be listed on-line.
“Whereas we’re within the technique of inspecting the provisions of the Client Safety (E-Commerce) Guidelines 2020, Snapdeal is absolutely supportive of all measures that improve safety for the customers, present a degree taking part in area to sellers and allow wholesome development of the e-commerce sector in India,” a Snapdeal spokesperson stated.


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